Helps organizations customize and protect their devices for a safe mobile internet experience.
Detailed description
Heuristic analysis of the existing application
Understanding of users' pains
Understanding stakeholder needs
Competitor research
Creation of personas
Analysis of the user's current journey
Creating the ideal user journey
Architecture of navigation
Wireframe creation
Layout creation
Construction of navigable prototype
Test with users to analyze the understanding of the solution
Style Guide creation
Launch of the product
Continuously improvements of the user experience
Caixa project overview
In this project, we developed a comprehensive solution for credit card users, allowing them to
access an intuitive and user-friendly environment where they can manage various aspects of their
credit card usage.This solution enhances user experience by providing a centralized and accessible
platform for managing all aspects of credit card usage.
Detailed description
Heuristic analysis of the existing application
Ethnographic research with users
Understanding of users' pains
Understanding stakeholder needs
Competitor research
Analysis of the current bank database
Creation of personas
Analysis of the user's current journey
Creating the ideal user journey
Architecture of navigation
Creation of wireframes
Layout creation
Construction of navigable prototype
Test with users to analyze the understanding of the solution
Correction of errors found in the tests
Rede
In this project, we developed a platform where sellers can easily access their sales, financial
statements, cancellations, financial reversals, and contest incorrect charges made by credit card
companies.
Test with users to analyze the understanding of the solution
Itaú
In this project, we developed accessibility features for the visually impaired. The app already
existed and was used by approximately 6 million users but did not comply with government laws that
guarantee accessibility to banking systems for all users. Therefore, we worked to correct these
errors.
Detailed description
Ethnographic research with users
Understanding of users' pains
Accessibility specifications for the development team
Test with users after development to confirm accessibility
After conducting field surveys and interviewing blind users who use banking applications,
including the specific application in question, we developed test scripts with tasks for users
to complete. We observed their use during these tests.
A specification was created according to the guidelines of Talk-back (Android) and Voice-over
(iOS). The UX team navigated through the application using the accessibility features, testing
each aspect and making necessary flow adjustments.
Bradesco
In this project, our objective was to construct a platform for selling insurance online. In
Brazil, insurance is traditionally sold exclusively through brokers in person. With the growing
use of digital platforms, there is increasing interest among people to conduct all transactions
online, thereby facilitating the process for users. For this project, we employed the Design
Thinking methodology.
